Managing Information Technology

Preface

• Acronyms Used in the Course

Introduction

IT Areas and Functions

• Projects vs. Operations, Strategy vs. Operations
• Systems, Processes and People

Organization and Human Resources

Managing Operations

• Information Technology Service Management
• IT Services Lifecycle
• Planning and Design Phase
• Release Phase
• Maintenance Phase
• Retirement Phase
• IT Strategy
• Continual Service Improvement
• References
• Further Reading

Managing Projects

• Project Management Principles
• Project Documentation
• FRICEW
• Implementation Strategy
• Testing
• Test Automation
• People Change Management
• References
• Further Reading

Cut-over into Operations

• Backup and Restore Procedures
• Release Management Procedures
• Business Process
• Data Migration
• Cut-Over of Transactions and Data Quality
• Interfaces
• Support Strategies and Structures
• Further Reading

Project Governance

• Overall IT Governance
• Project Governance and Operations Governance
• Project Monitoring and Control
• Project Team Roles and Responsibilities
• Communication Management
• Scope Management (Including Change Requests)
• Risk Management
• Asset Management
• Release Management
• Infrastructure Capacity Management
• Request Management for Projects
• Code Development Guidelines
• Test Guidelines
• Training Guidelines
• Backup and Recovery Guidelines
• Pre-go Live Guidelines
• Post-implementation Support Policy
• Service Desk Usage Policy
• Security Guidelines
• Further Reading

Agile Project Management

• Introduction to Agile and Basic Concepts
• Basic Components
• Scrum Project Monitoring
• Minimum Viable Product Release and Closing
• Scope-Cost-Quality-Time Dimensions
• DevOps and DevSecOps
• References
• Further Reading

IT Portfolio Management

• Portfolio Planning and Design
• Portfolio Assessment and Communicating
• Portfolio Rebalancing
• Portfolio Governance
• Portfolio Monitoring and Control
• Reference
• Further Reading

IT Security

• Scope of IT Security
• Policy and Its Relevance
• CIA Triad
• Security as a Process
• Identity Management
• The Perimeter
• IPS
• Web Application Firewall (WAF)
• Patching
• Hardening
• Baselining and Baseline Configurations
• Proper Use of Admin Accounts
• Defense in Depth
• Backups
• Secure Coding Practices
• Security Awareness
• Incidence Response
• The Convergence of IT and OT
• Conclusions
• References

Sample Terms of Reference (TOR):VM (Virtual Machine) Backup Solution

• Annex: List of Functional Requirements